Skip to main content
Test your AI agent in a live chat preview before deploying to customers. See exactly how your agent responds and refine its training until you’re satisfied.

​
The Test Console

Every AI agent includes a dedicated test console that simulates the customer experience. Use it to:
  • Preview responses in real-time
  • Identify gaps in your training data
  • Verify actions work correctly
  • Fine-tune answers before going live

​
How to Test

  1. Navigate to AI Agent → Test
  2. Type a message as if you were a customer
  3. Review the AI agent’s response
  4. If the response needs improvement, update your training data
  5. Repeat until you’re satisfied with the results

​
What to Test

Common Questions

Ask the questions your customers ask most often. Verify answers are accurate and helpful.

Edge Cases

Try unusual or complex questions to see how the AI handles uncertainty.

Actions

If you’ve configured actions, test that they trigger correctly and return expected results.

Conversation Flow

Have multi-turn conversations to ensure the AI maintains context.

​
Improving Responses

When you find a response that needs work:
1

Identify the issue

Is the answer wrong, incomplete, or poorly phrased?
2

Update training data

Add or edit content in Files, Text, or Q&A.
3

Re-test

Ask the same question again to verify the improvement.
For critical questions, add a Q&A pair to ensure the AI gives the exact answer you want.