Supported File Types
Product manuals, policies, guides
Word
.doc and .docx documents
Text
Plain text (.txt) files
How to Upload Files
- Navigate to AI Agent → Train → Files
- Click Upload File or drag and drop your files
- Wait for processing to complete
- Your AI agent can now answer questions based on the file content
Best Practices
Keep files focused
Keep files focused
Upload files that cover specific topics rather than large, general documents. This helps the AI provide more accurate responses.
Use clear formatting
Use clear formatting
Well-structured documents with headings and sections are easier for the AI to understand and reference.
Update regularly
Update regularly
Remove outdated files and upload new versions to keep your AI agent’s knowledge current.
Files are processed securely and used only to train your AI agent. Large files may take a few minutes to process.