Available Channels
Live Chat
Embed a chat widget directly on your website for instant customer support.
Connect via Twilio to support customers on WhatsApp.
SMS
Connect via Twilio to handle customer inquiries over text message.
How Channels Work
- A customer sends a message through a channel (e.g., your website chat widget)
- The channel routes the message to your AI agent
- Your AI agent processes the message and generates a response
- The response is delivered back to the customer through the same channel
Choosing a Channel
| Channel | Best For | Setup Complexity |
|---|---|---|
| Live Chat | Website visitors, e-commerce | Simple—add a code snippet |
| International customers, mobile-first users | Requires Twilio account | |
| SMS | Transactional updates, customers without apps | Requires Twilio account |