- Deploy AI agents that answer customer questions from knowledge bases and perform actions on your behalf
- Provide multi-channel AI customer support through Live Chat, SMS, WhatsApp
- Seamlessly escalate to human agents when needed in Zendesk
Quick Start Guide
Get started with Support Unicorn and set up your AI-powered customer support in under 10 minutes.Step 1: Create an AI Agent
Create and configure your AI agent. The agent can answer questions from your knowledge base (websites, PDFs, custom answers) and call APIs to perform actions on your behalf.Step 2: Add Channels to Your AI Agent
Connect your AI agent to where your customers are through Live Chat, SMS, WhatsApp, Slack, or Zendesk. Once configured, customers can interact with your agent through their preferred channel.Step 3: Add Escalation for Human Handoff (Optional)
Configure when and how conversations should escalate to human agents. For example, route cancellation requests to Zendesk. When your support team replies to the ticket, the response is automatically sent back to the customer.Step 4: Start Supporting Customers
You’re all set! When customers message you, the AI agent will:- Search your knowledge base for relevant information
- Execute custom actions if needed
- Construct a personalized response based on your configuration
- Reply to the customer automatically
- Escalate to your configured platform (Zendesk, Slack, etc.)
- Transfer the full conversation context
- Notify your support team
- Route human responses back to the customer seamlessly