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Train your SupportUnicorn AI agent to understand your business and take action on behalf of your customers.

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Knowledge Sources

Add knowledge to your AI agent using any of these sources:

Files

Upload PDF documents, manuals, and other files containing information about your products or services.

Websites

Provide website URLs and the AI will learn from your existing web content.

Text

Write or paste content directly using our Notion-style editor.

Q&A

Add specific question-answer pairs for immediate, precise training.
These knowledge sources help your AI agent understand your company, products, policies, and procedures.

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Actions

Sometimes your AI agent needs to do more than answer questions—it needs to take action on behalf of customers. For example, to process a refund, the AI needs to:
  1. Identify which customer is requesting the refund
  2. Determine what action to perform (e.g., issue refund, check status)
  3. Execute that action in your system
Actions give your AI agent these capabilities. SupportUnicorn provides a growing library of built-in actions, and you can also create custom actions by specifying a webhook URL that the AI will call.

Learn More

See the Actions documentation for setup instructions and examples.