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Add specific question-answer pairs to train your AI agent with precise responses. Q&A pairs rank highest in retrieval, making them the most reliable way to ensure accurate answers.
Q&A pairs are prioritized over other knowledge sources. Use them for your most important or frequently asked questions.

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How It Works

  1. Navigate to AI Agent → Train → Q&A
  2. Click Add Q&A
  3. Enter the question as customers would ask it
  4. Provide the exact answer you want the AI to give
  5. Click Save

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When to Use Q&A

Critical Information

Pricing, refund policies, or legal disclaimers that must be exact.

Common Questions

Questions you receive repeatedly that need consistent answers.

Corrections

Override incorrect responses the AI has given in the past.

Quick Wins

Add answers immediately without uploading files or writing long content.

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Writing Effective Q&A Pairs

Write questions the way customers actually ask them. Include common variations if needed.
Provide clear, direct answers. The AI can elaborate, but the core answer should be precise.
“What are your business hours?” is better than “Hours?” — specificity improves retrieval accuracy.
For important questions, create separate Q&A entries with different phrasings (e.g., “How do I get a refund?” and “What’s your return policy?”).

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Example

Question: What is your return policy?Answer: We offer a 30-day return policy for all unused items in original packaging. To start a return, email returns@example.com with your order number.
Start by adding Q&A pairs for the top 10 questions your support team receives. This immediately improves your AI agent’s accuracy.