What is Support Unicorn?
Support Unicorn is an AI-powered customer support platform that helps you provide exceptional customer service across multiple channels. Deploy AI agents that answer customer questions instantly, escalate to human agents when needed, and learn from your knowledge base.Get Started
Follow our quickstart guide to set up your first AI agent in minutes.
Core Features
AI-Powered Agents
Deploy intelligent AI agents that understand your business and answer customer questions 24/7.
Live Chat Widget
Embeddable chat widget for your website with real-time communication and file sharing.
Multi-Channel Support
Reach customers via Live Chat, SMS, WhatsApp, and more - all from one platform.
Smart Escalations
Seamlessly hand off complex issues to human agents via Slack, Zendesk, Jira, or Teams.
Knowledge Base
Upload documents, add Q&As, and scrape websites to build your AI agent’s knowledge.
Custom Procedures
Create structured workflows with conditional logic, actions, and escalation rules.
Team Integrations
Connect with Slack, Zendesk, Google, and Twilio for seamless team collaboration.
Flexible Billing
Pay-as-you-go pricing with Stripe integration and transparent credit usage.
How It Works
1. Create Your AI Agent
Set up your AI agent in minutes. Configure its personality, tone, and behavior to match your brand.2. Build Your Knowledge Base
Upload documents, create Q&A pairs, or scrape your existing documentation. Your AI agent learns from all your content.3. Connect Communication Channels
Add channels where customers can reach you:- Live Chat Widget on your website
- SMS & WhatsApp via Twilio
- More channels coming soon
4. Set Up Escalations
Configure when and how to escalate conversations to your human support team via Slack, Zendesk, Jira, or Microsoft Teams.5. Go Live
Deploy your AI agent and start providing instant, accurate customer support around the clock.Key Benefits
24/7 Customer Support
24/7 Customer Support
Your AI agent never sleeps. Provide instant answers to customer questions at any time, reducing wait times and improving satisfaction.
Reduce Support Costs
Reduce Support Costs
Automate responses to common questions, freeing your support team to focus on complex issues that require human expertise.
Scale Effortlessly
Scale Effortlessly
Handle unlimited concurrent conversations without hiring additional staff. Your AI agent scales with your business.
Consistent Answers
Consistent Answers
Ensure every customer gets accurate, consistent information based on your knowledge base - no more inconsistent responses.
Smart Human Handoff
Smart Human Handoff
Automatically escalate complex issues to your team with full conversation context, ensuring smooth transitions.
Multi-Channel Flexibility
Multi-Channel Flexibility
Meet customers where they are - website chat, SMS, WhatsApp, or integrated platforms like Slack and Zendesk.
Popular Use Cases
Customer Support
Answer frequently asked questions, troubleshoot common issues, and guide customers through your products or services.Lead Qualification
Engage website visitors, collect contact information, and qualify leads before routing to your sales team.Order & Shipping Inquiries
Provide instant updates on order status, shipping information, and delivery tracking.Technical Support
Help customers troubleshoot technical issues using your documentation and knowledge base.Appointment Scheduling
Collect customer information and preferences, then escalate to your team for booking confirmation.Quick Links
Widget Installation
Embed the chat widget on your website
Setup Channels
Configure communication channels
Setup Escalations
Configure human handoff workflows
Integrations
Connect Slack, Zendesk, and more
Need Help?
Contact Support
Our team is here to help you get the most out of Support Unicorn.