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What is Support Unicorn?

Support Unicorn is an AI-powered customer support platform that enables organizations to:
  • Deploy AI agents that answer customer questions using knowledge bases
  • Provide multi-channel support through Live Chat, SMS/WhatsApp, Slack, and Zendesk
  • Seamlessly escalate to human agents when needed
  • Manage conversations in real-time with WebSocket connections

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Core Purpose

Enable organizations to deploy AI agents that can answer customer questions using knowledge bases, with seamless escalation to human agents via various channels.