> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportunicorn.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Support Unicorn

> AI agent for customer support with multi-channel integrations

## What is Support Unicorn?

Support Unicorn is an AI agent for customer support that helps you provide exceptional customer service across multiple channels. Deploy AI agents that answer customer questions instantly, escalate to human agents when needed, and learn from your knowledge base.

## Core Features

<CardGroup cols={2}>
  <Card title="AI Agents for Customer Support" icon="robot" href="/agents/overview">
    Deploy intelligent AI agents that understand your business and answer customer questions 24/7.
  </Card>

  <Card title="Live Chat Widget" icon="message" href="/widget/overview">
    Embeddable chat widget for your website with real-time communication and file sharing.
  </Card>

  <Card title="Multi-Channel Support" icon="comments" href="/agents/channels">
    Reach customers via Live Chat, SMS, WhatsApp, and more - all from one platform.
  </Card>

  <Card title="Smart Escalations" icon="hand" href="/agents/escalations">
    Seamlessly hand off complex issues to human agents via Slack, Zendesk, Jira, or Teams.
  </Card>

  <Card title="Knowledge Base" icon="book" href="/agents/data-sources">
    Upload documents, add Q\&As, and scrape websites to build your AI agent's knowledge.
  </Card>

  <Card title="Custom Procedures" icon="gears" href="/agents/procedures">
    Create structured workflows with conditional logic, actions, and escalation rules.
  </Card>

  <Card title="Team Integrations" icon="plug" href="/integrations/slack">
    Connect with Slack, Zendesk, Google, and Twilio for seamless team collaboration.
  </Card>

  <Card title="Flexible Billing" icon="credit-card" href="/setup/billing">
    Pay-as-you-go pricing with Stripe integration and transparent credit usage.
  </Card>
</CardGroup>

## How It Works

### 1. Create Your AI Agent

Set up your AI agent in minutes. Configure its personality, tone, and behavior to match your brand.

### 2. Build Your Knowledge Base

Upload documents, create Q\&A pairs, or scrape your existing documentation. Your AI agent learns from all your content.

### 3. Connect Communication Channels

Add channels where customers can reach you:

* **Live Chat Widget** on your website
* **SMS & WhatsApp** via Twilio
* More channels coming soon

### 4. Set Up Escalations

Configure when and how to escalate conversations to your human support team via Slack, Zendesk, Jira, or Microsoft Teams.

### 5. Go Live

Deploy your AI agent and start providing instant, accurate customer support around the clock.

## Key Benefits

<AccordionGroup>
  <Accordion title="24/7 Customer Support">
    Your AI agent never sleeps. Provide instant answers to customer questions at any time, reducing wait times and improving satisfaction.
  </Accordion>

  <Accordion title="Reduce Support Costs">
    Automate responses to common questions, freeing your support team to focus on complex issues that require human expertise.
  </Accordion>

  <Accordion title="Scale Effortlessly">
    Handle unlimited concurrent conversations without hiring additional staff. Your AI agent scales with your business.
  </Accordion>

  <Accordion title="Consistent Answers">
    Ensure every customer gets accurate, consistent information based on your knowledge base - no more inconsistent responses.
  </Accordion>

  <Accordion title="Smart Human Handoff">
    Automatically escalate complex issues to your team with full conversation context, ensuring smooth transitions.
  </Accordion>

  <Accordion title="Multi-Channel Flexibility">
    Meet customers where they are - website chat, SMS, WhatsApp, or integrated platforms like Slack and Zendesk.
  </Accordion>
</AccordionGroup>

## Popular Use Cases

### Customer Support

Answer frequently asked questions, troubleshoot common issues, and guide customers through your products or services.

### Lead Qualification

Engage website visitors, collect contact information, and qualify leads before routing to your sales team.

### Order & Shipping Inquiries

Provide instant updates on order status, shipping information, and delivery tracking.

### Technical Support

Help customers troubleshoot technical issues using your documentation and knowledge base.

### Appointment Scheduling

Collect customer information and preferences, then escalate to your team for booking confirmation.

## Quick Links

<CardGroup cols={2}>
  <Card title="Widget Installation" icon="code" href="/widget/installation">
    Embed the chat widget on your website
  </Card>

  <Card title="Setup Channels" icon="comments" href="/agents/channels">
    Configure communication channels
  </Card>

  <Card title="Setup Escalations" icon="hand" href="/agents/escalations">
    Configure human handoff workflows
  </Card>

  <Card title="Integrations" icon="plug" href="/integrations/slack">
    Connect Slack, Zendesk, and more
  </Card>
</CardGroup>

## Need Help?

<Card title="Contact Support" icon="life-ring" href="mailto:support@supportunicorn.com">
  Our team is here to help you get the most out of Support Unicorn.
</Card>