> ## Documentation Index
> Fetch the complete documentation index at: https://docs.supportunicorn.com/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Agent Overview

> Learn about AI agent management and configuration

The AI Agent is the core component that powers your customer support. You can create multiple agents tailored to different use cases or customer segments.

<iframe width="560" height="315" src="https://www.youtube.com/embed/hCgl33Si6mI" title="AI Agent Overview" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

## What can an AI Agent do?

Your AI Agent works just like a human support agent:

* **Answer questions** using knowledge from your documents and FAQs
* **Take action** on behalf of customers (check orders, update accounts, etc.)
* **Communicate** across channels like live chat, WhatsApp, and SMS
* **Escalate** to human agents when it can't resolve an issue

## Build a better agent

Follow these steps to create an effective AI Agent:

<CardGroup cols={2}>
  <Card title="Train" icon="graduation-cap" href="/ai-agent/train/overview">
    Add documents, FAQs, and custom actions to build your agent's knowledge base.
  </Card>

  <Card title="Test" icon="flask" href="/ai-agent/test/overview">
    Simulate conversations to identify gaps and improve responses.
  </Card>

  <Card title="Integrate" icon="plug" href="/channels/overview">
    Connect your agent to live chat, WhatsApp, SMS, and other channels.
  </Card>

  <Card title="Escalate" icon="hand" href="/escalations/overview">
    Set up handoff rules for when human intervention is needed.
  </Card>

  <Card title="Analyze" icon="chart-line" href="/analyze/overview">
    Review conversation analytics to continuously improve performance.
  </Card>
</CardGroup>